Optimizing service productivity (Record no. 11283)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00899npc a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2012 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | RUST, ROLAND T |
| 245 ## - TITLE STATEMENT | |
| Title | Optimizing service productivity |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 47-66 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | To increase service productivity, many companies utilize automation extensively to reduce the use of labor, However, greate use of automation does not always result in higher service quality, and the effectivness of automation in providing servicehinges on how advanced the technology level is. Departing from the standard perspective in which productivity as a strategic decision variables; that is , the firm manages the service productivity level to maximize profits. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | SERIVCE PRODUCTIVITY |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | HUANG, MING HUI |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P14246 |
| Note | M |
| Host Itemnumber | 27725 |
| Host Biblionumber | 11181 |
| Title | JOURNAL OF MARKETING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.