Stress and organisational citizenship behaviours in Indian business process outsourcing organisation (Record no. 11531)

MARC details
000 -LEADER
fixed length control field 00975npc a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140613s2012 xx 000 0 und d
060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER
Classification number 658.31
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name JAIN, AJAY K
245 ## - TITLE STATEMENT
Title Stress and organisational citizenship behaviours in Indian business process outsourcing organisation
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent 155-163
520 ## - SUMMARY, ETC.
Summary, etc. This study investigates the direct effect of organisational stress on Organisational Citizenship Behaviours (OCBs). A sample of 402 operators was taken from Business Pocess Outsurcing (BPO) organisations located in northen India. The authors hypothesised that there is a negative relationship between organisational stress ond OCBs . Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term ORGAINZATIONAL BEHAVIOUR
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name COOPER, CARY L
773 ## - HOST ITEM ENTRY
Other item identifier P14591
Note M
Host Itemnumber 27802
Host Biblionumber 11182
Title MANAGEMENT REVIEW
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Articles

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