A framework for managing customer knowledge in retail industry (Record no. 11737)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00898npc a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2013 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.87 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | MUKHERJI, SOURAV |
| 245 #2 - TITLE STATEMENT | |
| Title | A framework for managing customer knowledge in retail industry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 95-103 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Customer knowlege can be a critical source of competitive advantage in retail business. In this theoretical paper, three sources of customer lnowledge are identified in the retail environment, namely customer transactions, customer interactions and customer communities of practices. Lessons for managing these three types of knowledge are derived from knowlegdge management practices of knowledge intensive service industries such as management consulting and software development. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | MARKETING |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P14788 |
| Note | M |
| Host Itemnumber | 27804 |
| Host Biblionumber | 11182 |
| Title | MANAGEMENT REVIEW |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.