An overview of service delivery and coustomer satisfaction in the telecommunications industry in (Record no. 12026)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01072npc a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2013 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | ADETAYO, J O |
| 245 #3 - TITLE STATEMENT | |
| Title | An overview of service delivery and coustomer satisfaction in the telecommunications industry in |
| Remainder of title | Nigeria |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 14-22 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The study examined service delivery and customer satisfaction in the telecommunications industry in Nigeria. The study assessed the level of satisfaction of GSM subscribers and the discrepancies (if any) in the level of satisfaction among them. Data were collected using a structured questionnarie distributed to four hundred respondents in Lagos and Oyo states of Nigeria. Descriptive statistics such as frequency, percentages, weighted mean as well as inferential statistics such as analysisof variance were used for analyzing the variables of interest. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | CONSUMER SATISFACTION |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | APOLLOS, EMERAH AJEVATA |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P15000 |
| Note | M |
| Host Itemnumber | 32637 |
| Host Biblionumber | 11203 |
| Title | INDIAN JOURNAL OF MARKETING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.