A study on the effect of dimensions of service quality on customer satisfaction in the Indian (Record no. 12272)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00846npc a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2013 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.8 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | RAYCHAUDHURI, P S |
| 245 #2 - TITLE STATEMENT | |
| Title | A study on the effect of dimensions of service quality on customer satisfaction in the Indian |
| Remainder of title | IT hardware industry with special emphasis on medium size B2B sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 507-527 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The study conducted among the information technology users in business organizations in Delhi and NCR, addressed the issues if service quality and its impact on long term customer satisfaction from an interaction approach and relationship marketing perspective in the medium size B2B sector. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | MARKETING |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FAROOQI, RAHELA |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P15106 |
| Note | M |
| Host Itemnumber | 33686 |
| Host Biblionumber | 11237 |
| Title | GLOBAL BUSINESS REVIEW |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.