Normal view MARC view ISBD view

Kaizen strategies for customer care (Record no. 5528)

MARC details
000 -LEADER
fixed length control field	00537nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	140613s2000 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	8178081423
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Item number	WEL-P0
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	WELLINGTON, Patricia
245 ## - TITLE STATEMENT
Title	Kaizen strategies for customer care
Remainder of title	How to create a powerful customer care program and make it work
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc.	PEARSON EDUCATION
Place of publication, distribution, etc.	DELHI
Date of publication, distribution, etc.	2000
300 ## - PHYSICAL DESCRIPTION
Extent	viii, 239
Other physical details	HARD BINDING
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	CONSUMER SATISFACTION
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	MARKETING - CONSUMER SATISFACTION
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name
Relator term
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Books

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Collection code	Home library	Current library	Date acquired	Source of acquisition	Indian price	Financial Year	CATCODE for Bill	Bill number	Total Checkouts	Full call number	Barcode	Date last seen	Date checked out	Bill Amount	Bill Date	HDNAME for Bill	Koha item type
		Dewey Decimal Classification			General Books	SSCBS Library	SSCBS Library	07/11/2000	UNIVERSITY BOOK HOUSE	525.00	2000-01	BOOKS	303	1	658.812 WEL-P0	7753	19/06/2023	01/04/2019	1118.00	28/10/2000	MARKETING	Books