Mumbai's models of service excellence

By:

THOMKE, STEFAN

Material type:

Mixed materialsPublication details: 2012Description: 109-114Subject(s):

SERVICE EXCELLENCE

NLM classification:

In: HARVARD BUSINESS REVIEWMSummary: What the city's dabbawalas can teach your company about quality. workers have 40 seconds to load the crates of dabbas onto a train at major stations and just 20 seconds at interim stops. The dabbawalas show that with the right system, an organization does not need extraordinary talent to achive extraordinary performance.

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Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		7/11	Available		P14597

What the city's dabbawalas can teach your company about quality. workers have 40 seconds to load the crates of dabbas onto a train at major stations and just 20 seconds at interim stops. The dabbawalas show that with the right system, an organization does not need extraordinary talent to achive extraordinary performance.

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