Investigating role stress in frontline bank employees A cluster based approach

By:

DEVI, ARTI

Contributor(s):

SHARMA, JYOTI

Material type:

Mixed materialsPublication details: 2014Description: 171-178Subject(s):

BANKING

NLM classification:

332.1

In: MANAGEMENT REVIEWMSummary: An effective role stress management programme would benefit from a segmentation of employees based on their experience of role stressors. This study explores role stressor based segments of frontline bank employees towards providing a framework for designing such a programme. Cluster analysis on a random sample of 501 frontline employees of commercial banks in Jammu and Kashmir revealed three distinct segments- overloaded employees, 'unclear employees, and underutilised employees, based on their experience of role stressors.

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Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		25/3	Available		P15244

An effective role stress management programme would benefit from a segmentation of employees based on their experience of role stressors. This study explores role stressor based segments of frontline bank employees towards providing a framework for designing such a programme. Cluster analysis on a random sample of 501 frontline employees of commercial banks in Jammu and Kashmir revealed three distinct segments- overloaded employees, 'unclear employees, and underutilised employees, based on their experience of role stressors.

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