TY - GEN AU - DWIVEDI, HARSH AU - PAREEK, RENU TI - An empitical study on critical success factors of six sigma with special reference to the banking PY - 2013/// KW - SIX SIGMA N2 - Quality has become a priority national strategy. It has major technical, economic and human implications, which influence competitiveness, employment, exports and overall economic growth of any country. Thus, all industrial and business processesare designed keeping in mind certaian parameters that have to be schieved. The present study aims to examine and rank the critical success factors (CSF) for the implementation and operation of six sigma ER -