TY  - GEN
AU  - SAHA, SANNITA CHAKRABORTY
TI  - Beyond slogans and lip service
PY  - 2013///
KW  - HUMAN RESOURCE MANAGEMENT
N2  - It is a no brainer to set high service standards and excel as a customer centric organization... a basic mantra for surviving, let alone winning the game. So how can companies ensure that front liners do not go lax?
ER  -