TY  - BOOK
AU  - CLUTTERBUCK, David
AU  - KERNAGHAN, Susan
TI  - Making customers count: A guide to excellence in customer care
SN  - 185251048X
U1  - 659.2 
PY  - 1991///
CY  - LONDON
PB  - MERCURY
KW  - PUBLIC RELATIONS
ER  -