TY  - BOOK
AU  - LOWENSTEIN, Michael W
AU  - 
TI  - Customer retention: An integrated process for keping your best customers
SN  - 0873892577
U1  - 658.8342 
PY  - 1995///
CY  - MILWAUKEE
PB  - ASQC QUALITY PRESS
KW  - CONSUMER BEHAVIOR
KW  - MARKETING - CONSUMER BEHAVIOR
ER  -