TY  - BOOK
AU  - TSCHOHL, John
AU  - FRANZMEIER, Steve
TI  - Achieving excellence through customer service
SN  - 8172245416
U1  - 658.812 
PY  - 1997///
CY  - DELHI
PB  - JAICO
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -