TY  - BOOK
AU  - BROWN, Mark Graham
AU  - 
TI  - Baldrige award winning quality: How to interpret the malcolm baldrige award criteria
SN  - 0527763187
U1  - 658.562 
PY  - 1996///
CY  - NEW YORK
PB  - QUALITY RESOURCES
KW  - QUALITY CONTROL
ER  -