TY  - BOOK
AU  - CROSBY, Philip B
AU  - 
TI  - Quality is free: The Art of making quality certain
SN  - 0070145121
U1  - 658.562 
PY  - 1989///
CY  - NEW YORK
PB  - MCGRAW-HILL
KW  - QUALITY CONTROL
ER  -