TY  - BOOK
AU  - KARR, Ron
AU  - BLOHOWIAK, Don
TI  - Complete idiot's guide to great customer service
SN  - 8120314123
U1  - 658.812 
PY  - 1998///
CY  - DELHI
PB  - PRENTICE-HALL OF INDIA
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -