TY  - BOOK
AU  - HEIBELER, Robert
AU  - KELLY, Thomas B
TI  - Best practices: Building your business with customer-focused solutions
SN  - 068486035X
U1  - 658.401 
PY  - 1998///
CY  - NEW YORK
PB  - SIMON & SCHUSTER
KW  - EXECUTIVE MANAGEMENT - PLANNING, POLICY
KW  - PLANNING, POLICY MAKING, CONTROL
ER  -