TY  - BOOK
AU  - PLUNKETT, Warren R
AU  - ATTNER, Raymond F
TI  - Management: Meeting and exceeding customer expectations
SN  - 0324125658
U1  - 658 
PY  - 2002///
CY  - SINGAPORE
PB  - THOMSONS
KW  - GENERAL MANAGEMENT
KW  - MANAGEMENT
ER  -