TY  - BOOK
AU  - JAISWAL, M P
AU  - KAUSHIK, Anjali
TI  - E CRM: Business and system frontiers
SN  - 8186299351
U1  - 658.812 
PY  - 2002///
CY  - NEW DELHI
PB  - ASIAN BOOKS PVT LTD
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -