TY  - BOOK
AU  - FLEMING, John H
AU  - ASPLUND, Jim
TI  - Human sigma: Managing the employee customer encounter
SN  - 1595620163
U1  - 658.31 
PY  - 2007///
CY  - NEW YORK
PB  - GALLUP PRESS
KW  - ORGANIZATIONAL BEHAVIOUR
KW  - PERSONNEL - ORGANIZATIONAL BEHAVIOUR
ER  -