TY  - BOOK
AU  - GATISS, Gordon F
AU  - 
TI  - Total quality management: Total quality approach
T2  - Management skills series
SN  - 0304337951
U1  - 658.562 
PY  - 1996///
CY  - LONDON
PB  - CASSELL
KW  - QUALITY CONTROL
ER  -