TY  - BOOK
AU  - FITZSIMMONS, James A
AU  - FITZSIMMONS, Mona J
TI  - Service management: Operations, strategy, and information technology
T2  - Management and organization series
SN  - 0071157093
U1  - 658 
PY  - 1997///
CY  - NEW YORK
PB  - MCGRAW-HILL
KW  - GENERAL MANAGEMENT
KW  - MANAGEMENT
ER  -