TY  - BOOK
AU  - SEYBOLD, Patrica B
AU  - MARSHAK, Ronni T
TI  - Customers.com: How to create a profitable business strategy for the Internet
SN  - 0712680713
U1  - 658.812 
PY  - 1998///
CY  - NEW YORK
PB  - RANDOM HOUSE
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -