TY  - BOOK
AU  - BALACHANDRAN, S
AU  - 
TI  - Customer driven services management
SN  - 076199372X
U1  - 658.812 
PY  - 1999///
CY  - DELHI
PB  - RESPONSE BOOKS
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -