TY  - BOOK
AU  - WELLINGTON, Patricia
AU  - 
TI  - Kaizen strategies for customer care: How to create a powerful customer care program and make it work
SN  - 8178081423
U1  - 658.812 
PY  - 2000///
CY  - DELHI
PB  - PEARSON EDUCATION
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -