TY  - BOOK
AU  - OAKLAND, John S
AU  - 
TI  - Total organizational excellence: Achieving world-class performance
SN  - 0750632097
U1  - 658.3 
PY  - 1999///
CY  - LONDON
PB  - BUTTERWORTHS
KW  - PERSONNEL
KW  - PERSONNEL MANAGEMENT
ER  -