TY  - BOOK
AU  - POCHEDLEY, David A
AU  - 
TI  - Client relationship management: How to turn client relationships into a competitive advantage
SN  - 8179921107
U1  - 658.812 
PY  - 2003///
CY  - DELHI
PB  - JAICO
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -