TY  - BOOK
AU  - MOHAMED, H Peeru
AU  - SAGADEVAN, A
TI  - Customer relationship management: A step by step appraoch
SN  - 8125912053
U1  - 658.812 
PY  - 2002///
CY  - NEW DELHI
PB  - VIKAS PUBLISHING HOUSE PVT.LTD.
KW  - CONSUMER SATISFACTION
KW  - MARKETING - CONSUMER SATISFACTION
ER  -