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	1.	If only I had said... Conversation control skills for managers by MARGERISON, Charles J [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON MERCURY 1987 Availability: Items available for loan: SSCBS Library (1)Call number: 658.45 MAR-M7. Add to cart (remove)

	2.	Strategies into the 1990s The masterplan guide to profitable sales and marketing development by SHAW, John J [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON MERCURY 1990 Availability: Items available for loan: SSCBS Library (1)Call number: 658.8 SHA-N0. Add to cart (remove)

	3.	Salesman's handbook by AMIS, Peter HEAD, Jackie [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON MERCURY 1991 Availability: Items available for loan: SSCBS Library (1)Call number: 658.85 AMI-N1. Add to cart (remove)

	4.	Making customers count A guide to excellence in customer care by CLUTTERBUCK, David KERNAGHAN, Susan [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON MERCURY 1991 Availability: Items available for loan: SSCBS Library (1)Call number: 659.2 CLU-N1. Add to cart (remove)

	5.	Service marketing Text and readings by CARSON, David GILMORE, Audrey [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON MERCURY 1996 Availability: Items available for loan: SSCBS Library (1)Call number: 658.8 CAR-N6. Add to cart (remove)

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