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	1.	Kaizen strategies for customer care How to create a powerful customer care program and make it work by WELLINGTON, Patricia [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2000 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 WEL-P0. Add to cart (remove)

	2.	Handbook of key customer relationship management The definitive guide to winning, managing and developing key account business by BURNETT, Ken [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2001 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BUR-P1. Add to cart (remove)

	3.	CRM handbook A business guide to customer relationship management by DYCHE, Jill [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DYC-P2. Add to cart (remove)

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