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1.
CRM at the speed of light Capturing and keeping customers in Internet real time by
Edition: Ed 2
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DELHI TATA MCGRAW-HILL 2002
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 GRE-P2.

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2.
Customer relationship management Emerging concepts, tools and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DELHI TATA MCGRAW-HILL 2001
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SHE-P1.

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