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	1.	Achieving excellence through customer service by TSCHOHL, John FRANZMEIER, Steve [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI JAICO 1997 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TSC-N7. Add to cart (remove)

	2.	Improving your measurement of customer satisfaction A guide to creating, conducting, analyzing and reporting customer satisfaction measurement programs by VAVRA, Terry G [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: ALLAHABAD A H WHEELER 1997 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 VAV-N7. Add to cart (remove)

	3.	Service profit chain How leading companies link profit and growth to loyalty, satisfaction,and value by HESKETT, James L SASSER, W.Earl [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: THE FREE PRESS 1997 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 HES-N7. Add to cart (remove)

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