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1.
Handbook of key customer relationship management The definitive guide to winning, managing and developing key account business by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DELHI PEARSON EDUCATION 2001
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BUR-P1.

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Customer relationship management Emerging concepts, tools and applications by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DELHI TATA MCGRAW-HILL 2001
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SHE-P1.

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Shaheed Sukhdev College of Business Studies Library
E-mail: library@sscbsdu.ac.in
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