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	1.	CRM handbook A business guide to customer relationship management by DYCHE, Jill [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 DYC-P2. Add to cart (remove)

	2.	E CRM Business and system frontiers by JAISWAL, M P KAUSHIK, Anjali [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI ASIAN BOOKS PVT LTD 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 JAI-P2. Add to cart (remove)

	3.	Beyond world class Building character, relationships and profits by ROSS, Alan M [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK DEARBORN FINANCIAL PUBLISHING 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 ROS-P2. Add to cart (remove)

	4.	CRM at the speed of light Capturing and keeping customers in Internet real time by GREENBERG, Paul [] Edition: Ed 2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI TATA MCGRAW-HILL 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 GRE-P2. Add to cart (remove)

	5.	Customer relationship management A step by step appraoch by MOHAMED, H Peeru SAGADEVAN, A [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI VIKAS PUBLISHING HOUSE PVT.LTD. 2002 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 MOH-P2. Add to cart (remove)

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