Role of service level agreements in Saas business scenario

By:

KUMAR, VIKAS

Contributor(s):

PRADHAN, PRASANN

Material type:

Mixed materialsPublication details: 2013Description: 64-76Subject(s):

INFORMATION TECHNOLOGY

NLM classification:

003.54

In: IUP: JOURNAL OF INFORMATION TECHNOLOGYMSummary: Softwae as a service (SaaS) constitutes a major share in all the cloud computing offerings. Since the physical contact between the service provider and the customer is minimal. The Service Level Agreements (SLAs) are the only means of a formal understanding between the two parties. The present work discusses the composition and requirements of tha SLAs for the SaaS environment.

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Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		9/1	Available		P14783

Softwae as a service (SaaS) constitutes a major share in all the cloud computing offerings. Since the physical contact between the service provider and the customer is minimal. The Service Level Agreements (SLAs) are the only means of a formal understanding between the two parties. The present work discusses the composition and requirements of tha SLAs for the SaaS environment.

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