| 000 | 00553npc a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s2012 xx 000 0 und d | ||
| 060 | _a658.8 | ||
| 100 | _aRAMDAS, KAMALNI | ||
| 245 | _a4 ways to reinvent service delivery | ||
| 260 | _c2012 | ||
| 300 | _a97-104 | ||
| 520 | _aHow to create more value for your customers and you? How can you tell if you need to retink your model for service delivery? | ||
| 653 | _aMARKETING | ||
| 700 | _aTEISBERG, ELIZABETH | ||
| 773 |
_oP14654 _nM _926768 _011178 _tHARVARD BUSINESS REVIEW |
||
| 942 |
_2ddc _cARTCL |
||
| 999 |
_c11577 _d11577 |
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