| 000 | 01072npc a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s2013 xx 000 0 und d | ||
| 060 | _a658.812 | ||
| 100 | _aADETAYO, J O | ||
| 245 | 3 |
_aAn overview of service delivery and coustomer satisfaction in the telecommunications industry in _bNigeria |
|
| 260 | _c2013 | ||
| 300 | _a14-22 | ||
| 520 | _aThe study examined service delivery and customer satisfaction in the telecommunications industry in Nigeria. The study assessed the level of satisfaction of GSM subscribers and the discrepancies (if any) in the level of satisfaction among them. Data were collected using a structured questionnarie distributed to four hundred respondents in Lagos and Oyo states of Nigeria. Descriptive statistics such as frequency, percentages, weighted mean as well as inferential statistics such as analysisof variance were used for analyzing the variables of interest. | ||
| 653 | _aCONSUMER SATISFACTION | ||
| 700 | _aAPOLLOS, EMERAH AJEVATA | ||
| 773 |
_oP15000 _nM _932637 _011203 _tINDIAN JOURNAL OF MARKETING |
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| 942 |
_2ddc _cARTCL |
||
| 999 |
_c12026 _d12026 |
||