000 00401nam a22001577a 4500
003 OSt
020 _a978-93-325-8768-7
082 _a658.8
_bWIR-Q8
100 _aWirtz, Jochen
_91759
245 _aService marketing
_b: People, technology, strategy
250 _aEd 8
260 _aNoida
_bPearson
_c2018
300 _a817
_bPaper Binding
700 _aLovelock, Christopher
_91760
942 _2ddc
_cBK
_01
999 _c16075
_d16075