| 000 | 00488nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s1995 xx 000 0 und d | ||
| 020 | _a0875845703 | ||
| 082 |
_a658.812 _bSCH-N5 |
||
| 100 | _aSCHNEIDER, Benjamin | ||
| 245 |
_aWinning the service game _b |
||
| 260 |
_bHARVARD BUSINESS SCHOOL _aMASSACHUSETTS _c1995 |
||
| 300 |
_axi, 295 _bHARD BINDING |
||
| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_aBOWEN, David E _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5335 _d5335 |
||