000 00537nam a2200169Ia 4500
008 140613s2000 xx 000 0 und d
020 _a8178081423
082 _a658.812
_bWEL-P0
100 _aWELLINGTON, Patricia
245 _aKaizen strategies for customer care
_bHow to create a powerful customer care program and make it work
260 _bPEARSON EDUCATION
_aDELHI
_c2000
300 _aviii, 239
_bHARD BINDING
650 _aCONSUMER SATISFACTION
650 _aMARKETING - CONSUMER SATISFACTION
700 _a
_e
942 _2ddc
_cBK
999 _c5528
_d5528