000 | 00537nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 140613s2000 xx 000 0 und d | ||
020 | _a8178081423 | ||
082 |
_a658.812 _bWEL-P0 |
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100 | _aWELLINGTON, Patricia | ||
245 |
_aKaizen strategies for customer care _bHow to create a powerful customer care program and make it work |
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260 |
_bPEARSON EDUCATION _aDELHI _c2000 |
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300 |
_aviii, 239 _bHARD BINDING |
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650 | _aCONSUMER SATISFACTION | ||
650 | _aMARKETING - CONSUMER SATISFACTION | ||
700 |
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999 |
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