| 000 | 00555nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 140613s2001 xx 000 0 und d | ||
| 020 | _a8178084406 | ||
| 082 |
_a658.812 _bBUR-P1 |
||
| 100 | _aBURNETT, Ken | ||
| 245 |
_aHandbook of key customer relationship management _bThe definitive guide to winning, managing and developing key account business |
||
| 260 |
_bPEARSON EDUCATION _aDELHI _c2001 |
||
| 300 |
_axix, 401 _bHARD BINDING |
||
| 650 | _aCONSUMER SATISFACTION | ||
| 650 | _aMARKETING - CONSUMER SATISFACTION | ||
| 700 |
_a _e |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6051 _d6051 |
||