Customer uncertainty following downsizing (Record no. 11305)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01004npc a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140613s2012 xx 000 0 und d |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | 658.8342 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | HOMBURG, CHRISTIAN |
| 245 ## - TITLE STATEMENT | |
| Title | Customer uncertainty following downsizing |
| Remainder of title | The effects of extent of downsizing and open communication |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 112-129 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Although downsizing has become a nearly universal managerial practice, many downsizing initiatives fail. To explain this phenomenon, previous research has mainly investigated possible negative consequences for employees remaining in the firm whilelargely neglecting customer reactions to downsizing and the issues surrounding its implication. The authors discibe three studies analyzing how downsizing at a firm's point of customer contact affect customers and how managers can influence customer reactions through open communication. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | KLARMANN, MARTIN |
| 773 ## - HOST ITEM ENTRY | |
| Other item identifier | P14400 |
| Note | M |
| Host Itemnumber | 27726 |
| Host Biblionumber | 11181 |
| Title | JOURNAL OF MARKETING |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles |
No items available.