Underlying dimensions of purchase decision process for consumer durables A confirmation of the customer value hierarchy model

By:

MATAI, RAJESH

Contributor(s):

BHAT, ANIL K

Material type:

Mixed materialsPublication details: 2013Description: 16-23Subject(s):

MARKETING

NLM classification:

658.8

In: INDIAN JOURNAL OF MARKETINGMSummary: The purpose of this was to find out the dimensions (factors) that customers use in deciding about purchasing a consumer durable, more specifically, a color television. A thirteen item questionnaire was used to elicit responses from 100 potential customers in the city of Jaipur. Factor analysis was applied on the collected data. It resulted in the emergence of five factors viz Core features; Reliability and cost; Ease of operation; Memory, Aesthetic and response features; Brand performance and New features. This seems to confirm the customer value hierarchy model of five product level namely Core Benefit, Basic Product, Expected Product, Augmented product and potential product as these levels match with the earlier five factors presented in the research study.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		43/5	Available		P14857

The purpose of this was to find out the dimensions (factors) that customers use in deciding about purchasing a consumer durable, more specifically, a color television. A thirteen item questionnaire was used to elicit responses from 100 potential customers in the city of Jaipur. Factor analysis was applied on the collected data. It resulted in the emergence of five factors viz Core features; Reliability and cost; Ease of operation; Memory, Aesthetic and response features; Brand performance and New features. This seems to confirm the customer value hierarchy model of five product level namely Core Benefit, Basic Product, Expected Product, Augmented product and potential product as these levels match with the earlier five factors presented in the research study.

There are no comments on this title.

to post a comment.