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1.
Managing change An Indian experience by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: BOMBAY BUSINESS INDIA 1987
Availability: Items available for loan: SSCBS Library (1)Call number: 658.406 BAL-M7.

2.
Customer driven services management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: DELHI RESPONSE BOOKS 1999
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BAL-N9.

3.
Services marketing by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI SHROFF PUBLISHERS 2011
Availability: Items available for loan: SSCBS Library (1)Call number: 658.8 BAL-Q1.

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