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	1.	Service management effectiveness Balancing strategy, organization and human resources, operations and marketing by BOWEN, David E AND OTHERS [] Series: Jossey-Bass management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: SAN FRANCISCO JOSSEY-BASS 1990 Availability: Items available for loan: SSCBS Library (1)Call number: 658 BOW-N0. Add to cart (remove)

	2.	Winning the service game by SCHNEIDER, Benjamin BOWEN, David E [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: MASSACHUSETTS HARVARD BUSINESS SCHOOL 1995 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SCH-N5. Add to cart (remove)

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