Stress and organisational citizenship behaviours in Indian business process outsourcing organisation
Material type: Mixed materialsPublication details: 2012Description: 155-163Subject(s): NLM classification:- 658.31
Item type | Current library | Call number | Vol info | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Periodicals/Magazines | SSCBS Library | 24/3 | Available | P14591 |
This study investigates the direct effect of organisational stress on Organisational Citizenship Behaviours (OCBs). A sample of 402 operators was taken from Business Pocess Outsurcing (BPO) organisations located in northen India. The authors hypothesised that there is a negative relationship between organisational stress ond OCBs . Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.
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