Stress and organisational citizenship behaviours in Indian business process outsourcing organisation

By:

JAIN, AJAY K

Contributor(s):

COOPER, CARY L

Material type:

Mixed materialsPublication details: 2012Description: 155-163Subject(s):

ORGAINZATIONAL BEHAVIOUR

NLM classification:

658.31

In: MANAGEMENT REVIEWMSummary: This study investigates the direct effect of organisational stress on Organisational Citizenship Behaviours (OCBs). A sample of 402 operators was taken from Business Pocess Outsurcing (BPO) organisations located in northen India. The authors hypothesised that there is a negative relationship between organisational stress ond OCBs . Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

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Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		24/3	Available		P14591

This study investigates the direct effect of organisational stress on Organisational Citizenship Behaviours (OCBs). A sample of 402 operators was taken from Business Pocess Outsurcing (BPO) organisations located in northen India. The authors hypothesised that there is a negative relationship between organisational stress ond OCBs . Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.

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