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	1.	Handbook of customer relationship marketing by STONE, Merlin WOODCOOK, Neil [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI CREST 2004 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 STO-P4. Add to cart (remove)

	2.	Customer service best practices Case studies and strategies by ZEMKE, Ron WOODS, John [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI JAICO 2004 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 ZEM-P4. Add to cart (remove)

	3.	Consumer economics A practical overveiw by SODERLIND, Steven D [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: GURGAON SPRING BOOKS 2004 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SOD-P4. Add to cart (remove)

	4.	Managing customer relationships A strategic framework by PEPPERS, Don ROGERS, Martha [] Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK JOHN WILEY 2004 Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 PEP-P4. Add to cart (remove)

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