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1.
You will be satisfied Ford motor's top salesman shows you how to turn happy customers into fanatical loyalists and leave.. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK HARPER-COLLINS 1996
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TAS-N6.

2.
Customer service operations Complete guide by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK AMACOM 1991
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 BLA-N1.

3.
Delivering quality service Balancing customer perceptions and expectations by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK FREE PRESS 1990
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 ZEI-N0.

4.
Customers.com How to create a profitable business strategy for the Internet by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK RANDOM HOUSE 1998
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 SEY-N8.

5.
Customer centered selling Eight steps to success from the world's best sales force by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK FREE PRESS 1998
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 JOL-N8.

6.
Service Asia How the tigers can keep their stripes by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK PRENTICE-HALL 1998
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 TOC-N8.

7.
Beyond world class Building character, relationships and profits by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK DEARBORN FINANCIAL PUBLISHING 2002
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 ROS-P2.

8.
Managing customer relationships A strategic framework by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK JOHN WILEY 2004
Availability: Items available for loan: SSCBS Library (1)Call number: 658.812 PEP-P4.

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