Beyond slogans and lip service

By:

SAHA, SANNITA CHAKRABORTY

Material type:

Mixed materialsPublication details: 2013Description: 30-43Subject(s):

HUMAN RESOURCE MANAGEMENT

NLM classification:

658.3

In: HUMAN CAPITAL PRINT MAGAZINEMSummary: It is a no brainer to set high service standards and excel as a customer centric organization... a basic mantra for surviving, let alone winning the game. So how can companies ensure that front liners do not go lax?

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Holdings
Item type	Current library	Call number	Vol info	Status	Date due	Barcode
Periodicals/Magazines	SSCBS Library		17/4	Available		P15051

It is a no brainer to set high service standards and excel as a customer centric organization... a basic mantra for surviving, let alone winning the game. So how can companies ensure that front liners do not go lax?

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